Job Description
Ace Hardware is looking for an experienced Parts and Service Department Manager to run the parts and service department at the Monticello store. This position is responsible for overseeing daily department operations, assisting customers with parts and service needs, managing workflow, supporting team members, and helping ensure the department runs efficiently and professionally. The ideal candidate should have strong customer service skills, leadership ability, mechanical or parts knowledge, and experience working in a retail, service, hardware, small engine, equipment, automotive, or similar environment. The Parts and Service Department Manager will be expected to communicate clearly with customers, keep the department organized, help manage service requests, maintain accurate records, and make sure customers receive timely and reliable support.
Industry
Logistics & Warehouse
Employment Type
Full-Time
Requirements
Must have prior experience in parts, service, hardware, equipment, automotive, small engine, or a related field Previous management, supervisory, or team lead experience preferred Strong customer service and communication skills Must be organized and able to manage multiple tasks throughout the day Ability to assist customers with parts lookup, service questions, and product/service recommendations Must be comfortable working in a retail store environment Mechanical knowledge or hands-on service experience is a plus Must be dependable, professional, and able to work well with customers and team members Ability to keep the department clean, organized, and operating efficiently Must be able to follow company procedures and support daily store operations
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